Help

Returns & Refunds

30-day returns on unused items in original condition and packaging. Final sale items are not eligible.

Need help? Contact us.

30-day returns

Return any item within 30 days

Return any item within 30 days of delivery for a refund to your original payment method.

Eligibility

Eligibility: unused, original condition, original packaging.

Lighting must not have been installed or hard-wired.

Items marked final sale are not eligible.

How to start

Email hello@moderndwella.com with your order number and the item(s) you want to return.

We reply within 2 business days with a return authorization and return address.

Don’t ship anything back before receiving it — unauthorized returns can’t be refunded.

Return shipping

Return shipping is paid by the customer; original shipping charges are non-refundable. Use a tracked service.

Damaged or wrong items

Damaged, defective or wrong items: contact us within 7 days of delivery with photos.

We’ll replace or fully refund including shipping, at no cost to you.

Refund timing

Refunds are issued within 5 business days of receiving the return.

Banks can take another 5–10 business days to show the refund on your statement.

Exchanges

Exchanges are available for a different color or size where available; start the same way as a return.

Cancellations

Cancellations are free within 12 hours of ordering; after that the order is likely in processing and is handled as a return.

Questions

Start a return or ask a question at hello@moderndwella.com.